Warranty Claims Manager

September 15, 2026

Product Overview

• Digital Worker Name: Warranty Claims Manager 1.0

• Release Version: Q3 2026

• Release Date: Sep 15th, 2026

What's New

This release introduces the Warranty Claims Manager Digital Worker, a new autonomous worker that validates and processes incoming warranty claims against product, customer, and warranty information in IFS Assyst.

The Digital Worker processes multiple claims from an incoming claim file, validates their eligibility, identifies potential duplicates, and creates the applicable warranty claim incidents in IFS Assyst.

What’s new at a glance:

This release introduces the Warranty Claims Manager Digital Worker, a new autonomous worker that validates and processes incoming warranty claims against product, customer, and warranty information in IFS Assyst.

The Digital Worker processes multiple claims from an incoming claim file, validates their eligibility, identifies potential duplicates, and creates the applicable warranty claim incidents in IFS Assyst.

What’s new at a glance:

• Batch Warranty Claim Processing extracts and processes multiple warranty claims received through a supported claim file.

• Product & Customer Validation validates claim information against the applicable product and customer data in IFS Assyst.

• Warranty Eligibility Validation validates claim dates against the applicable product warranty information before claim creation.

• Duplicate Claim Detection identifies potential duplicate claims and provides the related existing claim reference for traceability.

• Claim Assessment & Exception Handling identifies invalid, incomplete, expired, or otherwise non-processable claims before incident creation.

• Warranty Claim Incident Creation creates eligible warranty claims as incidents in IFS Assyst and provides the resulting incident references.

Changes in Product Offering

New or Enhanced Functionality

This release introduces the Warranty Claims Manager Digital Worker as a new capability in the IFS Loops ecosystem, automating warranty claim intake, validation, duplicate detection, and incident creation against IFS Assyst.

Deprecated Functions

Not applicable.

Removed Functions

Not applicable.

Release Scope & Constraints

This section outlines the supported warranty claim validation and processing scenarios for the Warranty Claims Manager Digital Worker.

Supported Warranty Claims Management Scope

The digital worker supports warranty claim processing with the following characteristics:

Claim Intake & Processing Scope:

• Processing of multiple warranty claims from a supported incoming claim file

• Extraction of the claim information required for validation

• Individual assessment of each claim within the batch

• Continued processing of remaining claims where an individual claim cannot be processed

Claim Validation Scope:

• Validation of product/part information against IFS Assyst

• Validation of applicable customer information

• Validation of claim dates against available warranty information

• Identification of missing or invalid information that prevents claim processing

• Identification of potential duplicate claims using available claim attributes

Claim Creation Scope:

• Creation of eligible warranty claims as incidents in IFS Assyst

• Association of the created incident with the applicable Assyst item

• Presentation of created incident references following processing

Communication Channels:

• Human-in-the-loop validation outcomes, exceptions, and approval interactions through the configured communication channel

Known Limitations & Edge Cases

The following processing constraints and guardrails apply to this release:

• Claims are assessed using the product, customer, warranty, and claim information available to the Digital Worker.

• Claims with missing or invalid information required for validation do not progress to claim creation.

• Claims outside the applicable warranty period are not processed as valid warranty claims.

• Potential duplicates are identified using the configured matching criteria and surfaced with the related existing claim reference.

• Claims are processed individually, allowing the remaining claims in a batch to continue if a specific claim cannot be processed.

In addition, Human-in-the-Loop (HITL) interactions allow users to approve all valid claims, reject the batch, or approve selected claims before incidents are created.

Prerequisites

This section outlines the customer-side prerequisites required to set up and use the Warranty Claims Manager Digital Worker.

The Warranty Claims Manager is designed for integration with IFS Assyst and does not depend on an IFS Cloud application version.

Product Compatibility

Supported Product: IFS Assyst

The Digital Worker requires access to the applicable IFS Assyst environment for warranty validation and incident processing.

Technical Prerequisites

To enable automated warranty claim processing, customers must have the following technical setup in place:

• IFS Assyst integration configured for the required warranty claim validation and incident processing

• Claim intake channel configured to receive supported warranty claim files (for example, Microsoft Outlook)

• Collaboration channel configured for validation outcomes, exceptions and human-in-the-loop interactions

• Appropriate access for the Digital Worker to retrieve the required Assyst information and create warranty claim incidents

IFS Cloud Basic Data Prerequisites

The following information must be available in IFS Assyst to support automated processing:

• Product/part information required to validate the claimed item

• Customer information required for claim validation

• Acquisition and warranty information required to determine warranty eligibility

• Existing warranty claim incidents required for duplicate identification

• Incident configuration required for warranty claim creation