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CX Platform: Release notes

Highlights

We have introduced significant improvements to workspace management by adding UAT and Production workspace types.

This enhancement provides greater flexibility for customers to:

  • Use UAT workspaces for testing, validation, monitoring, and connecting sandbox/UAT integrations.

  • Use Production workspaces for production integrations and live data.

This approach helps keep data from different environments isolated, making it easier to manage, track, and monitor.

For existing customers, all current workspaces will be migrated as Production workspaces. A corresponding UAT workspace will also be created.

Known Behavior

The UAT environment must be configured with UAT/Sandbox integrations. If no UAT environment is set up, it will appear empty.

New features

Enhanced Breadcrumb Experience

The breadcrumb navigation has been enhanced to display the currently active workspace along with its workspace type (UAT or Production) on every page after login.

Change Workspace Using Breadcrumbs

You can now switch workspaces directly from the breadcrumb.

1

Click the Workspace Name

Click the workspace name displayed in the breadcrumb.

2

Select a Workspace

A modal window will open showing all available workspaces and their corresponding workspace types, click the Production or UAT tag for the workspace you want to access.

3

After selection, a loader will be displayed while the application:

  • Switches to the selected workspace

  • Refreshes workspace metadata

  • Reloads relevant data and API responses

4

Once the process is complete, the breadcrumb will display the newly selected workspace and its type.

Switch between Production and UAT workspace through breadcrumbs

You can quickly switch between the UAT and Production versions of the same workspace directly from the breadcrumb.

1

Click the Workspace Type Badge

Click the UAT or Production badge displayed in the breadcrumb.

2

A confirmation pop-up will display

Click Yes to switch to other type of workspace or No to stay on the same workspace.

Note: Switching workspace types refreshes workspace metadata and related information in the background. A loader will be displayed until the process is completed.

Improved Change Workspace Page

The Change Workspace page has been redesigned to provide a better user experience.

The page now displays:

  • All available workspaces

  • UAT and Production workspace types

  • Edit functionality

  • Delete functionality

  • Set Default Workspace option

  • Add Workspace option

The currently active workspace is highlighted for easy identification.

Add or Delete Workspace

  • To add a new workspace or delete an existing workspace, please contact the Loops Administrator.

Edit Workspace

  • Workspace names are unique and cannot be modified after creation.

  • Only the workspace description can be updated.

Set Default Workspace

The default workspace is highlighted in the workspace list.

To change the default workspace:

  1. Locate the desired workspace.

  2. Click the Star icon next to that workspace.

The selected workspace will become your default workspace.

Note: After login, the system always activates the Production version of the default workspace.

Additional Breadcrumb Enhancements

  • The breadcrumb now provides quick navigation to the home page of the currently active section.

  • Simply click the active page title within the breadcrumb to return to its home page.

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