# FAQ ### Capabilities & functionality **Q: What does Supplier Order Manager do for me?** A: It automatically manages supplier communications, updates purchase orders, handles delays & sends confirmations, saving you from repetitive email & data entry tasks. **Q: How quickly does Supplier Order Manager process supplier emails?** A: Updates are processed in near real-time. As soon as a supplier email arrives, Supplier Order Manager scans it, extracts key data & updates your ERP, often before you even see the message. **Q: How does Supplier Order Manager know what to update?** A: It parses supplier messages (emails, PDFs, attachments) to extract order details & cross-checks them with your ERP purchase orders. **Q: What if a supplier sends multiple changes in one email?** A: Supplier Order Manager can handle combined updates, such as a quantity change & a delivery date shift, applying them accurately & leaving a record of the original values. **Q: Does Supplier Order Manager work with international suppliers?** A: Yes. It supports multilingual email parsing & can handle multiple currencies, units of measure & tax configurations based on ERP data. ### Control & collaboration **Q: Will suppliers notice they're dealing with a digital worker?** A: No. Supplier Order Manager uses standard business communication templates, so messages look & feel like they're coming from your procurement team. **Q: Can I override Supplier Order Manager's decisions?** A: Yes. You can configure thresholds for automatic action & set rules for when human approval is required, such as price changes beyond a certain percentage. **Q: What happens if a supplier doesn't reply?** A: Supplier Order Manager automatically follows up with chaser emails. If no response is received after a defined period, it escalates the issue to a human user. **Q: How will this affect my role?** A: Instead of spending time updating spreadsheets & chasing emails, you'll focus more on supplier relationships, negotiations & strategic sourcing. ### Integration & technology **Q: How does Supplier Order Manager connect to ERP systems?** A: It uses standard APIs & projections to validate & update orders. **Q: Which APIs does Supplier Order Manager rely on?** A: Key APIs handle purchase order confirmations, updates with differences & document retrieval to ensure accurate, validated ERP updates. **Q: Can Supplier Order Manager integrate with tools beyond ERP?** A: Yes. It can connect with communication platforms such as Outlook, Gmail, & Teams to centralize supplier interactions. ### Security & reliability **Q: How are audit trails maintained?** A: Every action, including: email sent, order updated & confirmation logged, is written back to ERP history. Entries are stamped with the digital worker's ID, providing transparency & accountability. **Q: How does Supplier Order Manager handle data security?** A: Sensitive supplier & order data remains within your ERP & email environment. Supplier Order Manager uses secure API calls & logs all transactions for compliance. **Q: What happens if ERP is down?** A: Supplier Order Manager queues updates & retries once ERP connectivity is restored. Critical communications can still be drafted & logged, then reconciled once systems are back online. ### Customization & performance **Q: Can Supplier Order Manager adapt to our custom ERP workflows?** A: Yes. The technical design allows for configuration of custom rules, triggers, & validations to align with your ERP instance. **Q: How is performance measured?** A: Typical KPIs include the percentage of automated POs processed, processing time reduction, error rate & hours saved per week. These metrics are tracked through dashboards. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.theloops.io/digitalworkers/ifs-loops-digital-workers/digital-worker-guides/supplier-order-manager/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.