What Digital Workers are & how they work

Overview

A Digital Worker is Agentic Studio's core unit of AI capability. Each Digital Worker is a configured, goal-directed system that carries out specific business tasks, including retrieving information, taking action in connected systems, managing workflows, and interacting with users. Its behavior and scope are defined by the instructions and tools it is configured with.

Digital Workers are not general-purpose assistants. They are purpose-built for specific domains and workflows, equipped with the capabilities they need to operate reliably in those contexts.

What a Digital Worker Is

A Digital Worker is defined by a combination of components that together determine what it knows, what it can do, and how it behaves.

Instructions establish the worker's purpose, persona, constraints, and approach. They define what the worker is for, how it should respond, and what it should not do. Instructions are the foundational configuration layer; everything else operates within the boundaries they set.

Tools give the worker the ability to act. A tool is a callable capability that allows the worker to retrieve information, execute operations, or interact with external systems. Tools extend what a Digital Worker can do beyond language reasoning alone, enabling it to take real action in connected enterprise environments.

Skills extend the worker's reasoning. A skill is a reusable, domain-specific capability, such as a prompt template, a reasoning framework, or a structured task pattern, that improves the consistency and quality of the worker's outputs for complex tasks. Where tools handle action, skills handle cognition.

Triggers define when the worker activates. A Digital Worker can be initiated by a user interaction, an incoming event, an API call, or a scheduled condition. Triggers connect the worker to the operational context in which it needs to act.

Connectors provide the integration access that tools rely on. A connector establishes authenticated access to an external system, such as a CRM, a service management platform, a knowledge base, or a data store, and makes that system available for the worker to use.