Workspaces and Environments Explained

Agentic Studio uses a two-level structure of workspaces and environments to give you precise control over where digital workers operate and what data they can access. Understanding this structure is essential before you install or configure anything.

Workspaces

A workspace is an isolated container for a specific business area, site, or use case. Each workspace maintains its own data, context, and learning independently, which means a digital worker in one workspace cannot be influenced by activity in another.

This isolation is particularly useful for organizations running multiple sites or business units with distinct processes. For example, a field service team with operations in two countries can create one workspace per region, ensuring local SLA rules, terminology, and system configurations stay separate.

Limit: Each tenant can create a maximum of five workspaces. Plan your workspace structure carefully before you begin.

Environments

Every workspace includes exactly two environments:

• UAT (User Acceptance Testing): a safe space to install, modify, and test digital workers before they handle real operations. All changes start here.

• Production: the live environment where digital workers process real events. Digital workers are promoted to Production only after being tested and published in UAT.

How to Navigate Workspaces and Environments

The current workspace and environment are always visible in the breadcrumb at the top left of every page in Agentic Studio. The first section shows the workspace name; the second shows the active environment.

• Click the workspace name to open a panel showing all available workspaces and switch between them.

• Click the environment name to change between UAT and Production within the same workspace.

How to Create a New Workspace

1

Open the workspace panel by clicking the workspace name in the breadcrumb, or clicking the Workspaces icon in the main menu.

2

Select the option to create a new workspace.

3

Enter a name and a description that clearly identifies the business area or purpose this workspace is intended for.

4

To start working in the workspace, click the desired environment (UAT or Production).

Key Rules to Remember

Rule	Detail
All installs happen in UAT	Digital workers can only be installed into the UAT environment, never directly into Production.
Changes stay in UAT	You can only edit the Draft version of a digital worker, which exists in UAT.
Promotion is intentional	Moving a digital worker to Production requires a deliberate publish and promote action.
Maximum 5 workspaces	Plan your workspace structure before you reach the limit.