Microsoft Teams
Overview
The Microsoft Teams Integration connects IFS Loops to your Teams environment to ingest and analyse channel messages. It supports two capabilities — Helpdesk and Collaboration — and uses OAuth-based authentication with automatic token persistence to keep the connection active.
Setup instructions
Initiate integration
Log in to the IFS Loops platform using your credentials.
Navigate to the Connectors section from the sidebar.
Click on the Add Integration button.
Choose Teams from the list.
Microsoft Teams configuration
Go to the Integration Configuration page.
User Email (Optional)
Enter the email address of the Teams account used for authentication.
This is optional and is used only for identification.
Select Capability Configuration
For Collaboration Capability:
Select the environment (Production or Sandbox).
If Sandbox is selected:
Choose the Team that contains the channel you want to use.
For Helpdesk Capability:
Select the channel from which you want to pull messages.
Click on the Update button.
Data ingestion job
Navigate to the Jobs / Data Ingestion tab.
Select Ingress Type as Full Ingress for Helpdesk capability.
Select Collaboration Channel Ingress for Collaboration capability.
Click on Start Ingress.
After a few minutes, verify the job status is successful.
Token management
Regenerate token
Go to the Microsoft Teams integration. Click on the Edit button.
Click on the Edit button.
Navigate to the Authentication tab.
A login window will appear.
Log in using your credentials and grant permissions.
On success, you will see the message: "Integration updated successfully."
Last updated
Was this helpful?